Prefer to listen?
Listen to the audio-only version of this conversation.
AI Adoption Traps: Why Faster Technology Doesn’t Mean Faster Change with Dana Houston Jackson
What happens when technology moves faster than an organization’s ability to change?
In this episode of the Change Management Review™ Podcast, Theresa Moulton speaks with Dana Houston Jackson, CEO of Change – With a Coach Approach, LLC, and author of The AI Adoption Traps, about the challenges organizations face when AI implementation moves ahead of meaningful adoption.
Dana explores why improvements in task speed do not automatically translate into organizational performance, and why established approaches to change management may need to evolve as AI becomes embedded in everyday work.
The conversation examines the importance of starting with workflows rather than technology, clarifying decision rights, and preserving the human judgment that supports trust, safety, and responsible action. Theresa and Dana also consider how AI is reshaping the expectations placed on change professionals, particularly as organizations look to them for more strategic and business-focused contributions.
In this episode, you’ll discover:
- Why faster technology doesn’t guarantee faster organizational change, and how the gap between the two can undermine adoption.
- Why AI adoption must start with the work, including how workflows, roles, and decision rights need to evolve.
- Why human judgment and trust remain essential, even when AI can automate or accelerate parts of a workflow.
- How the role of change professionals is evolving, including greater involvement in strategy, business analysis, and organizational decision-making.
- Why adoption measurement must go beyond implementation activity, focusing on behavioral change and meaningful organizational outcomes.
Guest Bio
Dana Houston Jackson is CEO of Change – With a Coach Approach, LLC, and author of The AI Adoption Traps, a practical guide to avoiding common mistakes in organizational AI adoption.
With more than 30 years of experience leading change across utilities, technology, engineering, manufacturing, government, and professional services, Dana has helped organizations navigate transformation, strengthen leadership capability, and turn implementation efforts into changes that take hold in everyday work.
Her approach emphasizes the human and organizational dimensions of transformation, including workflow, trust, leadership, and the ability to translate technology investments into meaningful outcomes.
New episodes of the Change Management Review™ Podcast Series are announced in the Change Management Weekly™, our digest of actionable insights for change delivered to your Inbox weekly. Subscribe now so you don’t miss out.
Share With Your Colleagues
Related Posts
