Designing High Value Change Experiences

In this episode of the Change Management Review™ Podcast, host Theresa Moulton engages in an insightful conversation with Helen Palmer, Founder of Questo and an expert in designing high-value change experiences. Together, they explore the transformative power of adopting a design mindset and orientation within change management. Drawing on Helen’s rich background in change management, applied psychology, experience design, and knowledge management, this episode offers actionable insights into designing intentional, purpose-driven experiences that resonate deeply with stakeholders.

You’ll discover:

• The essence of a design mindset: Understand the difference between simply using tools and cultivating the principles, values, and beliefs that guide effective design in change management.
• Empathy as a cornerstone: Explore why understanding the needs, contexts, and perspectives of stakeholders is essential to creating solutions that truly serve them.
• Designing for behavior change: Learn how to intentionally craft environments and experiences that enable the behaviors needed for successful change adoption.
• Macro, meso, and micro experiences: Discover how to design layered experiences that span the change journey, from strategic engagements to day-to-day interactions.
• Practical examples: Gain insights into creating dynamic experiences, from designing town halls that engage stakeholders to rethinking how environments influence behavior.

If you’re ready to approach change management with a fresh perspective and transform how you design for impact, this episode is for you. Helen Palmer’s expertise provides a roadmap for creating experiences that empower stakeholders, enhance adoption, and bring humanity to the forefront of change initiatives.

About the Guest:
Helen Palmer is the Founder of Questo and an industry thought leader in designing purposeful change experiences. With a background that blends psychology, design, and organizational transformation, Helen brings a unique perspective to helping teams deliver impactful change. She previously served on the global board of the Change Management Institute and is an accredited Change Manager Master. Helen’s passion for fostering creativity, kindness, and innovation is reflected in her work and her teaching.

This episode also highlights Helen’s Signature learning program with Change Management Review™, Designing High-Value Change Experiences, launching in March 2025.